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Scaling a SaaS team, key integrations, and operational stability

This case shows how I work with growing SaaS teams where engineering structure, delivery, and platform operations all need to mature in parallel.

Primary outcome

The engineering team scaled from 6 to 19 people.

Additional outcomes

  • MRR doubled through key integrations.
  • Infrastructure cost reduced by 30% while load increased.
  • Incident response time was reduced to 10 minutes.
01

Context

A growing SaaS product needed a more mature engineering structure, key integrations, and stronger operational resilience.

02

Challenge

The team had to support growth, higher platform load, and major integrations without sacrificing quality or speed.

03

What I did

Scaled the engineering team from 6 to 19 people.
Delivered key integrations including WhatsApp and Instagram.
Improved observability and incident response speed.
Reduced infrastructure cost while the platform load increased.
04

What mattered in this engagement

  • Scale faster without degrading observability and incident response.
  • Combine product growth with engineering discipline.
  • Keep infrastructure cost under control while load increases.
Fractional CTOArchitecture Audit

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Michael Ledin

About me

Michael Ledin

A CTO with 16+ years of experience. I help product companies where they need technical strategy, architecture, team leadership, and practical AI adoption.

Fractional CTO / AI and architecture consultant

  • Fractional CTO and technical leadership.
  • AI transformation across product, support, and engineering.
  • Architecture modernization, reliability, and observability.
  • Infrastructure cost optimization.
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